Your Questions, Answered
We’ve assembled the most frequently asked questions about Eversense into one place. Got a question that you can’t find the answer to? Contact us.
The Eversense® Smart Transmitter produces non-ionizing electromagnetic radiation. This means that the transmitter creates a small amount of Electromagnetic Interference (EMI). The amount of EMI that the transmitter produces has been tested and certified as safe for use. If you have any concerns and/or questions about the Eversense® 365 CGM System, we would ask you to contact our Customer Service Team at: eversense.us@ascensia.com or call us at 1-844-736-7348.
The Eversense® CGM system has not been tested in patients receiving radiation treatment. If your HCP has questions about your Eversense® CGM, while undergoing medical treatments, we can connect them with a member of our clinical team to discuss their questions. If you have any concerns and/or questions about the Eversense® 365 CGM System, we would ask you to contact our Customer Service Team at: eversense.us@ascensia.com or call us at 1-844-736-7348.
For security purposes if you enter an incorrect password three consecutive times in the mobile app, your account will be locked for 30 minutes. During this time, you will not have access to your Eversense® NOW account.
To view the Eversense® CGM user’s Event Log, swipe the screen to the left from the Alert History. The Event Log lists the 20 most recent events logged by the CGM user. The Event Log shows information entered by the Eversense® CGM user such as calibrations, meals, exercise, blood glucose values, insulin levels, health, and exercise. If the user has not entered any Events this log will be empty.
To view the Alert History, swipe your screen to the left from the trend graph.The Alert History screen will list the last 20 glucose-related alerts that you have received in the Eversense® NOW App.
Note: The alerts you receive may be different fromthe alerts that the CGM user receives, if your settings differ from theirs.
In the Eversense® 365 App, open the Main Menu and go to SHARE MY DATA -> APPLICATION SHARING -> APPLE HEALTH and toggle Share Data to ON
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The Eversense® 365 Continuous Glucose Monitoring (CGM) System is indicated for continually measuring glucose levels for up to one year in people (18 years and older) with diabetes. The system is indicated for use to replace fingerstick blood glucose (BG) measurements for diabetes treatment decisions. Fingerstick BG measurements are required for calibration one time a week after day 13, and when symptoms do not match CGM information or when taking medications of the tetracycline class. The sensor insertion and removal procedures are performed by a health care provider. The Eversense 365 CGM System is a prescription device; patients should talk to their health care provider to learn more.
For important safety information, see bit.ly/eversensesafety
Eversense, Eversense 365 Continuous Glucose Monitoring, and the Eversense logo are trademarks of Senseonics, Incorporated. All other trademarks are properties of their respective owners and are used solely for informative purposes. No relationship or endorsement should be inferred or implied.
Apple Watch® is a product of Apple, Inc., and may be separately purchased from an authorized Apple retailer. Apple Watch is not included with the Eversense CGM System. Android is a trademark of Google LLC.
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